Predictor Organizational Citizenship Behavior through the Role of Mediation Organizational Commitment
The article aimed of analyzing the effect of perceived organizational support and organizational justice on organizational citizenship behavior through organizational commitment as mediation or intervening. It studied at he Public Sector Institution in Jakarta. The population of this study were 642 employees of Instansi X, consisting of Civil Servants (PNS), TNI soldiers, and members of the National Police, ranging from non-echelon to echelon I/equivalent levels. The sampling technique used non-probability sampling (purposive sampling). The questionnaire was addressed to Instansi X civil servants from non-echelon to echelon III levels. The results of distributing questionnaires obtained a sample of 200 respondents. The research method used a quantitative approach while the data analysis method used descriptive statistical analysis and SEM (Structural Equation Modeling) analysis with the Analysis of Moment Structures (AMOS) version 24 program. The results showed that perceived organizational support and organizational justice had a positive and significant direct effect on organizational citizenship behavior and organizational commitment. The results of this study produce a contribution to the development of literature regarding the effect of perceived organizational support and organizational justice on organizational citizenship behavior through organizational commitment as mediation/intervening, as well as adding theoretical contributions to predictors of the emergence of organizational citizenship behavior of employees in the government sector which are still rarely found.
Keywords: Perceived Organizational Support, Organizational Commitment, Organizational Citizenship Behavior
Al-Zu’bi, H. A. (2010). A Study of Relationship between Organizational Justice and Job Satisfaction. International Journal of Business and Management, 5(12). https://doi.org/10.5539/ijbm.v5n12p102
Ali, N. (2016). Effect of Organizational Justice on Organizational Citizenship Behavior: A Study of Health Sector of Pakistan. Review of Public Administration and Management, 04(03). https://doi.org/10.4172/2315-7844.1000198
Ardi, R. T. B., & Sudarma, K. (2015). Pengaruh Perssepsi Dukungan Dan Keadilan Organisasi Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasional Sebagai Variabel Intervening. Management Analysis Journal, 4(2), 142–152. https://doi.org/10.15294/maj.v4i2.7821
Armstrong, M. (2003). Strategic Human Resource Management (1st ed.). Jakarta: PT. Gramedia.
Azhar, Sari, E. Y. D., & Anam, C. (2019). Pengaruh persepsi dukungan organisasi dan kepuasan kerja terhadap organizational citizenship behavior (OCB) dengan komitmen organisasi sebagai variabel mediator. Akuntabel, 16(1), 36–46. http://journal.feb.unmul.ac.id/index.php/AKUNTABEL
Claudia, M. (2018). The Influence of Perceived Organizational Support, Job Satisfaction and Organizational Commitment Toward Organizational Citizenship Behavior. Journal of Indonesian Economy and Business, 33(1), 23–45.
Colquitt, J. A. (2001). On the Dimensionality of Organizational Justice: A Construct Validation of a Measure. Journal of Applied Psychology, 86(3), 386–400.
Eisenberger, Malone, G. P., & Presson, W. D. (2016). Optimizing Perceived Organizational Support to Enhance Employee Engagement. Society for Human Resource Management and Society for Industrial and Organizational Psychology.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(3), 500–507.
Greenberg. (2001). Studying Organizational Justice Cross Culturslly: Fundamental Challenges. The International Journal of Conflict., 12(4), 365–375.
Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16(2).
Griffin, R. W., & Moorhead, G. (2014). Organizational Behavior: Managing People and Organizations (E. Joyner (Ed.); 11th ed.). South-Western: Cengage Learning.
Hutagalung, I. D. N., & Wibawa, I. M. A. (2018). Pengaruh Keadilan Organisasional Terhadap Komitmen Organisasional dan Turnover Intention Karyawan pada PT. Bank Rakyat Indonesia. E-Jurnal Manajemen Unud, 7(1), 221–250.
Jafari, P., & Bidarian, S. (2012). The Relationship Between Organizational Justice and Organizational Citizenship Behavior. Procedia - Social and Behavioral Sciences, 47, 1815–1820. https://doi.org/10.1016/j.sbspro.2012.06.905
Jahangir, N., Akbar, M. M., & Haq, M. (2004). Organizational Citizenship Behavior: Its Nature and Antecedents. BRAC University Journal, 1(2).
Kraimer, M. L., & Wayne, S. J. (2004). An examination of perceived organizational support as a multidimensional construct in the context of an expatriate assignment. Journal of Management, 30(2), 209–237. https://doi.org/10.1016/j.jm.2003.01.001
Luthans, F. (2011). Organizational Behavior; An Evidence-Based Approach (12th Editi). New York: McGraw-Hill.
Mahmoudi, S., Hassani, M., & Aghlmand, S. (2017). The Relationship between Organizational Justice and Organizational Citizenship Behavior among Nurses (Examining the Mediating Role of Organizational Commitment, Organizational Trust, and Job Satisfaction. Patient Saf Qual Improv, 5(2), 513–520.
McShane, S., & Glinow, M. A. Von. (2010). Organizational Behavior; emerging knowledge and practice for the real world (5th ed.). New York: McGraw-Hill.
Meyer, J. P. (2016). Handbook of Employee Commitment. Cheltenham: Edward Elgar Publishing Limited. https://doi.org/10.4337/9781784711740
Moorman, R. H. (1991). Relationship Between Organizational Justice and Organizational Citizenship Behaviors: Do Fairness Perceptions Influence Employee Citizenship? Journal of Applied Psychology, 76(6), 845–855.
Musringudin, Akbar, M., & Karnati, N. (2017). The Effect of Organizational Justice, Job Satisfaction, and Organizational Commitment on Organizational Citizenship Behavior (OCB) of the Principles. Indonesian Journal of Educational Review, 4(2), 155–165.
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington: Lexington Books.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. In Research in Organizational Behavioral. Greenwich, CT: JAI Press.
Organ, D. W. (2003). Organizational Citizenship Behaviour: The Good Soldier Syndrome. Lexington: Lexington Books.
Pack, S. M. (2005). Antecedents and consequences of perceived organizational support for NCAA athletic administrators [School of The Ohio State University]. http://rave.ohiolink.edu/etdc/view?acc_num=osu1121783001
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1016/0009-2614(78)85552-3
Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603–609. https://doi.org/10.1037/h0037335
Prameswari, N. K. S., & Suwandana, I. G. M. (2017). Pengaruh Keadilan Organisasional, Komitmen Organisasional, dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior. E-Jurnal Manajemen Unud, 6(3), 1368–1397.
Putra, P. D. P., & Sriathi, A. A. A. (2017). Pengaruh Perceived Organizational Support dan Komitmen Organisasi terhadap Organizational Citizenship Behavior. E-Jurnal Manajemen Unud, 6(9), 4800–4828.
Rhoаdes, & Eіsenberger. (2002). Perceіved Orgаnіzаtіonаl Support: А Revіew of the Lіterаture. Journаl of Аpplіed Psychology, 87(4), 698–714.
Robbins, S. P., & Judge, T. A. (2008). Essentials Of Organizational Behavior. New Jersey: Pearson Prentice Hall.
Schermerhorn, J. J. R., Osborn, R. ., Uhl-Bien, M., & Hunt, J. . (2011). Organizational Behavior (11th ed.). USA: John Wiley & Sons. Inc.
SDM Unggul Indonesia Maju - Tanoto Foundation. (n.d.). Retrieved February 24, 2020, from https://tanotofoundation.org/id/news/sdm-unggul-indonesia-maju/
Copyright (c) 2022 Ferdi Yansyah, I Ketut R. Sudiarditha, Christian Wiradendi Wolor
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.